Privacy Policy

Last updated: August 2026

1. Information we collect

When you request support, we collect the information you provide directly: name, email, phone number, printer brand and model, and a description of your issue. We do not collect payment card details through this website's contact form.

2. How we use your information

We use this information to confirm your quote, schedule your session, and provide the requested support. We do not sell your personal information to third parties.

3. Remote sessions

If a support session involves remote access to your device, only the actions needed to resolve the confirmed issue are performed, and only with your consent.

4. Cookies and analytics

Our website may use basic cookies or analytics tools to understand site usage and improve our pages. You can control cookies through your browser settings.

5. Data retention

We retain contact and service information only as long as needed to provide support and meet basic business and legal record-keeping needs.

6. Your choices

You can ask us to review, correct, or delete the information we hold about you by emailing support@printtechcare.com.

7. Changes to this policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision.